Covenant HeartLink
Peer Support Services (PSS)
Peer Support Services (PSS) assist individuals with intellectual and developmental disabilities (IDD) or substance use challenges in developing daily living skills. Provided by NC-certified Peer Support Specialists, PSS helps beneficiaries navigate challenges, access resources, and work toward personal goals, promoting recovery, independence, and community integration.
How It Works
Step
Assessment & Service Planning
A comprehensive assessment is conducted to determine the medical necessity of services. A person-centered plan is developed to outline the individual’s goals and needs.
Step
Service Delivery
Peer Support Specialists provide one-on-one or group support in various settings, including the individual’s home, community, office, virtually, telephonically, or even emergency departments. Services may include skill-building, emotional support, and resource navigation.
Step
Coordination & Oversight
Services are delivered under the supervision of a qualified professional (QP). Peer Support Specialists work collaboratively with other service providers to ensure coordinated care but do not act as first responders in emergencies.
Step
Ongoing Evaluation
Regular documentation and updates to the person-centered plan ensure that services remain aligned with the individual’s progress and evolving needs.
Who It's For
- Individuals with IDD who need support in developing or maintaining daily living skills.
- Adults recovering from substance use disorders who require guidance and peer-driven support to navigate challenges.
- Medicaid beneficiaries seeking community-based services to promote recovery and independence.
Who Qualifies
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The individual must be enrolled in NC Medicaid.
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A comprehensive clinical assessment must determine that PSS is medically necessary.
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A service order must be signed before or on the first day of service delivery.
Direct Support
Professionals
Individuals Served
Since 2010
